Privacy Policy

You may be concerned about the privacy of information that you give us. That’s fair enough. We have prepared this policy to help you understand how we collect, use and disclose your personal information. We update this policy now and then by publishing a new version on the website, so please check back. You are welcome to email us if you would like to know more.

What is personal information?

Your personal information is information that can be linked to your identity. The kinds of personal information Go Postal collects:

Your name and contact details like your address, telephone number and email address

The details of your order like your pick up and delivery addresses

Sign-on data, page view statistics, website traffic and your personal website preferences.

We do not receive your financial information. If you enter payment details online, these go directly to an independent secure payment facility.

How do we collect your personal information?

We collect your personal information directly from you, for example when you register for an account, upload an expected package invoice and schedule a pickup or a delivery. "Cookies" (small files placed on the hard drive of your computer) and “web beacons” (electronic images placed in the web page code) are placed on your computer when you visit some parts of our website. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive when you close your browser. We may use permanent or session cookies to help analyze web page flow, customize services, content and advertising and promote trust and safety.

There may be times when we collect your personal information from other sources including from our partners, for example when they provide us with a delivery confirmation or a problem with a package.

Why do we collect your personal information?

To make use of covault.com as easy as possible! For example, providing your personal information means we are able to easily contact you if there are any problems with your packages or deliveries. This helps us to provide the best possible service.